The utmost care is taken to prepare and protect fine art prints and original canvases. Items are handled with white cotton gloves to protect surfaces from fibres, grease & dust. 
PRINTS are professionally rolled, protected and housed in a shipping tube for shipping.
CANVASES are wrapped, padded and housed in a custom-built wooden crate for protection during transit.

PRINTS are produced by a specialist Tasmanian fine art printer. Please allow 7-10 days from date of purchase for printing & packaging. You will be notified as soon as your item has been shipped. Tracking information will be provided.
CANVASES need to be housed in a custom-built wooden crate for shipping. Please allow 7-10 days from date of purchase to allow for construction and preparation of the packaging required for such precious items to be shipped.
You will be notified as soon as your item has been shipped. Tracking information will be provided.
Timeframes of 7-10 days are a maximum indication of turnaround time from date of purchase, I endeavour to shorten this time frame whenever possible. If express delivery or a shorter turnaround time is required, please contact me to discuss what may be possible and the express delivery options I can offer you.

RETURNS AND REFUND POLICY
Unfortunately Avadon fine art prints and original canvases (All goods sold through the site) are exempt from being returned. We cannot accept a return or exchange of any item based on change of mind. Due to the time and care taken to prepare a canvas or print for transit (eg: in the case of an original painting a custom wooden crate takes many, many hours to construct) - plus certification, paperwork, labelling and padding - it is just not possible to return such fragile and unique items. 

DEFECTIVE OR DAMAGED GOODS
All Artworks sent are insured with the postal service or freight company transporting the item/s. If your print arrives damaged we will replace it if stocks allow (filmed or clearly photographed evidence of damage required). 
Understandably original artworks cannot be replaced.

We cannot control the postal, freight or shipping company's staff, methods or equipment involved in transit once an item leaves the business' location, nor any unforeseen operational changes which may affect the smooth transit of such precious items. We therefore cannot be responsible for an accident, incident or Act of God which may prevent or affect the delivery of your purchase.

In the very rare event that a canvas arrives at its destination damaged or defective, the buyer will need to clearly film/photograph the damaged or defective item for evidence. Once the evidence of damage or defect has been received, we will send you an email to notify you that we have received your evidence. We will also notify you of the approval or rejection of your refund upon inspection of evidence received.

If you are approved and the damage or defect deemed sincere, an insurance claim would then be lodged with the postal, freight or shipping company involved in the item's transit and the refund returned to the buyer once the claim has been settled with the insurance company. Your refund will then be processed promptly, and a credit will automatically be applied to your credit card or original method of payment. However, please rest assured; we will do everything in our power to safeguard that the utmost care is taken to successfully transport your purchase to your door without a hitch. 

delivery

delivery